Return Policy

WorkPro Desk Return Policy

At WorkPro Desk, we are committed to ensuring your complete satisfaction with our ergonomic solutions. We stand by the quality of our products and offer a 100 day risk-free trial to give you ample time to experience your desk. If you're not fully satisfied, we'll gladly assist with returns, exchanges, or refunds, provided the following conditions are met:

Eligibility for Returns/Exchanges:

Timeframe: You must contact us to initiate a return or exchange within 100 days from the date of delivery.

Product Condition:
The item must be in "like new" condition, free of damage, wear and tear, scratches, or modifications.
Desktops or frames fixed with screws or assembled in a way that impacts resale value cannot be accepted.
Packaging: Products must be returned in their original, undamaged packaging with all tags, stickers, and accessories included.
Proof of Purchase: A copy of the order invoice or receipt must accompany the returned item.
Authorization: Returns must be pre-authorized by WorkPro Desk. Contact our team to start the process.
Freight Costs: Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., damaged, faulty, or incorrect items).

Non-Returnable Items:
Customized or made-to-order products.
Bulk orders (quantities of 3 or more units of the same item).

Refund/Exchange Options:
Refunds will be issued to the original payment method.
Exchanges for a different model, color, or size are subject to availability.
Store credit is available upon request.

Restocking Fee:
All returns due to change of mind are subject to a 10% restocking fee (deducted from the refund amount).

Incorrect, Damaged, or Faulty Items:
If your order arrives damaged, defective, or incorrect, we will cover all return costs and expedite a replacement or refund. Contact us immediately at [support email] or [phone number] to resolve the issue.

How to Initiate a Return:
Contact our support team via:
Email: support@workprodesk.com
Phone: (XXX) XXX-XXXX (Mon–Fri, 9 AM–5 PM)
Live Chat: Available on our website.
Provide your order number, reason for return, and preferred resolution (refund/exchange).
Follow the return instructions provided by our team.

Headquarters Address:
[Insert WorkPro Desk's physical address here]

Note: This policy does not affect your statutory rights under Australian Consumer Law.