Warranty

WorkPro Desk Limited Warranty

Our Commitment

We stand firmly behind the quality of our ergonomic solutions, offering industry-leading protection on core components. Should any issues arise, our team is committed to simplifying the warranty process for you. Contact us via the WorkPro Contact Page or email support@workprodesk.com for assistance.

This Limited Warranty supplements and does not limit your statutory rights under Australian Consumer Law. It applies only to original purchasers buying directly from https://workprooffice.com.au.

Coverage Details

WorkPro warrants that:

• Products match specifications and descriptions provided
• Core components (frames, desktops) remain free from material or workmanship defects
• Full operational functionality throughout warranty periods
• Electrical components (motors) meet performance standards

Warranty Periods

From the date of delivery:

10-Year Coverage

• Desk Frames (all configurations)
• Tabletops/Desktops (all material types)

3-Year Coverage

• Motors & Electrical Components
• Power Management Systems

Service Solutions

We will:

• Assess defects honestly
• Provide free repair or replacement of defective components
• Cover return shipping for parts requiring inspection
• Supply installation guides for user-replaceable parts
• Offer replacement parts for purchase post-warranty

Exclusions

The warranty does not cover:

• Normal wear and tear
• Improper assembly or disassembly
• Weight capacity violations
• Environmental damage (moisture, heat, or salt exposure)
• Unauthorized modifications
• Impact or accidental damage
• Motor overuse beyond duty cycles
• Transit damage claims after 2 business days

Claims Process

To make a claim:

1. Notify us within 7 days of defect discovery
2. Provide:
• Order confirmation or proof of purchase
• Clear photos or video evidence
• Detailed issue description
3. Allow 5-7 business days for assessment

Transit Damage Protocol

Report shipping-related issues within 2 business days, including:

• Damage documentation
• Packaging photos
• Missing parts list

Post-Warranty Support

We maintain a replacement parts inventory for:

• Motor assemblies
• Frame components
• Desktop surfaces

Contact our technical team for diagnostic assistance and parts ordering.