Shipping policy

WorkPro Desk Shipping Policy

Delivery Coverage
WorkPro Desk supports full Melbourne metro delivery, including all suburbs. We ensure fast and reliable shipping across the region.

Shipping Estimates
Standard Delivery: 2 - 4 business days (from dispatch date).
Express Delivery: Available for most Melbourne metro areas at checkout. Delivery in 1 - 2 business days (subject to carrier availability).

Delivery Costs
IN VICTORIA: $50 Flat Rate (for 2 Leg Sit Stand Desks category).
OTHER STATE: $100 Flat Rate

Key Policies
Same-Day Dispatch:
Orders placed before 12pm AEST (Monday-Friday) ship the same day from our Melbourne warehouse.
Orders after 12pm AEST dispatch the next business day.

Tracking:
Receive tracking details via email/SMS once dispatched. Monitor your delivery in real time.

Multi-Product Orders:
Higher flat rate applies for mixed product types (e.g., desk + chair = $39.95).
Multiple desks/chairs incur calculated freight fees at checkout.

Rural/Remote Areas:
Not applicable to Melbourne metro. For regional VIC addresses outside Melbourne, contact us for potential delays or extra fees.

Pallet Freight:
Large orders may require pallet shipping (additional charges apply). We'll contact you for approval.

Freight Protection:
Add $9.95 at checkout for priority replacement if damage occurs. Claims must include photo/video evidence within 3 business days.

Delivery FAQs
To Apartments/Offices: Items delivered to ground floor/front door. Carriers do not carry items upstairs.
PO Boxes: Not available for desks; only residential/commercial addresses accepted.
Damaged Goods: Notify help@workprodesk.com within 2 business days with evidence.
Delays: Contact us if your order is 3+ business days late.

Notes
All timelines start from dispatch, not order date.
Express delivery not available for some rural/postcodes. Confirmed at checkout.